Harvest Gourmet Foods Refunds & Returns Policy

Last updated: January 1, 2024

Our Commitment to Quality

At Harvest Gourmet Foods, we want you to love every bottle of our handcrafted sauces.

1. Eligibility for Returns

• We accept returns for unopened, unused products within 30 days of delivery.
• Returns are only accepted for:
  • Damaged or defective items (e.g., broken jars, leaking bottles).
  • Incorrect items (e.g., you ordered Apple Chipotle Mustard but received Bourbon Molasses Mustard).
• Due to food safety regulations, we cannot accept returns on opened or used products unless they are defective.

2. How to Request a Return

• Contact us at sales@harvestgourmetfoods.com within 30 days of delivery with:
  • Your order number (found in your Shopify order confirmation email).
  • Photos of the damaged or incorrect item.
  • A brief description of the issue.
• We'll respond within 2-3 business days with return instructions.

3. Refund Process

• Once we receive and inspect your return, we'll process your refund within 5-7 business days.
• Refunds will be issued to your original payment method (via Shopify Payments).
• If the item was damaged or incorrect, we'll cover return shipping costs by providing a prepaid label. Otherwise, return shipping is at your expense.

4. Non-Returnable Items

• Opened or partially used sauces (unless defective).
• Products damaged due to improper storage (e.g., exposure to extreme heat).
• Gift cards or promotional items.

5. Contact Us

For questions or to start a return, email us at sales@harvestgourmetfoods.com or call +1 931 303 3029. We're here to make things right!